We at “Milen Tsonchev” Ltd. hold the trust and loyalty of our guests. That is why we care about the confidentiality of the information you share with us and make every effort to protect it.

When collecting personal data, we follow the principle of minimizing the data processed, legality, transparency and security.

This policy aims to explain what personal information we collect, how we use it, for what purpose we do so and what your rights are in relation to the personal data we collect about you. Please also read our Cookie Policy which will explain how we use cookies and similar technologies.

This policy applies to the personal data we collect from or about you on this website, when providing services, when you visit one of our sites, and from other sources (such as email contact with Customer Relations).

By submitting a booking for one of our sites, using our accommodation services and/or using this site, you demonstrate that you accept the rules in relation to the collection and use of your personal data as described in this Policy.

What information do we collect?

Personal information about you or others that you provide to us

When you make a booking through our website or use our services, we collect personal data about you which includes your name and contact form (as a minimum to make your booking), postal address, billing address, information relating to your stay, nationality, details of your identity document ( without making a copy of it) such as ID number, date and place of issue, permanent address, stay history, payment information such as bank account. If you wish, you can state your preferences and special requirements for your stay. If you share sensitive personal data with us, for example about your health, we will process this information to provide you with the services you have requested and to meet your specific needs.

We will also process those personal data that you provide to us in relation to your request for a complaint, grievance or praise about the services we provide – for as long as we need to respond to them.

In the event that you use additional services on our premises (other than hotel accommodation services), we will process those personal data that are necessary for us or the providers of those services to provide them.

In limited cases, we collect personal data of persons under 18 years of age who accompany you, which is necessary to complete the accommodation address cards (the information collected is identical to that of adults and no contact, banking or other financial information is collected).

In addition, we carry out CCTV surveillance at our properties to protect the security of our guests and their belongings. We do not use technology that allows us to identify you or otherwise collect biometric data about you (e.g., facial recognition). You will be guided to the places where we carry out CCTV by the signage placed in the common areas of the building in which our apartments are located.

Personal information we collect automatically:

When you use our site, we also collect information from your device (computer, phone, tablet, etc.). This information may include your IP address, the browser you are using and your language settings. In most cases, this data is anonymous and does not allow us to identify you.

In relation to the cookies used on our site, please read here.

Personal information we obtain from other sources:

In addition, we receive information about you from other sources – our partners such as payment service providers, as well as other independent third parties (e.g. Booking.com, Airbnb.com and other booking platforms when you book through them), travel agencies and tour operators, etc. The information collected from these sources may be combined with the information you provide. We use this information for the purposes described in this Policy.

If you attend an event or activity organised at our premises by third parties, we may obtain and process your personal data for the purpose of providing you with access to or participation in the event, to the extent that the organisers require us to do so or there is another basis for processing personal data.

Why do we collect your personal data and on what basis do we do so?

We use your personal data for several purposes:

To process your online booking;
To provide you with services for your reservation and to ensure your stay at our facilities;
To communicate with you about your booking or stay;
To maintain our records (e.g. a register of tourists accommodated, which we are obliged to keep under the Tourism Act);
To provide you with a service tailored to your needs and preferences;
To respond to your requests and complaints;
For your security and to protect our property on the premises;
For statistical purposes;
Direct Marketing.

The grounds on which we collect your personal data are to perform and comply with our legal obligations (under item 4), to perform our contract with you (under items 1, and 2), to protect our legitimate interests (under items 3, 5, 6, 8 ) or, where applicable, to obtain your prior consent to the processing (under item 9).

Where we process your data on the basis of our legitimate interests, you have the right to object to this processing by contacting us at the email or postal address set out at the end of this Policy.

How long do we keep your personal data?

We only keep your personal data for the minimum period necessary to achieve the purposes set out in this Policy, unless we are legally required or entitled to keep it for a longer period.

We determine the period of retention by taking into account a number of factors, including the length of service provided (for example, whether the price for the stay has been paid on departure), whether it is necessary for the purpose of establishing, exercising or defending our legal claims, or whether we have a legal obligation to retain the data (for example, accounting records for a period of 5 years or 10 years).

Who do we share your personal data with?

We only provide the above data to our trusted partners (as necessary for the services we use, such as web design and maintenance services for our website), who we have ensured maintain the highest standards of information security and confidentiality. Providing data to our partners is necessary to improve the functioning of our website.

Other third parties who may receive some of your personal data are parties with whom we provide services, such as financial institutions, advertisers or in some cases government authorities (for example when we send the legally required tourist accommodation register to the Home Office).

We will never sell your information to third parties or use it for purposes for which we have not notified you and you have not given us prior consent.

We will not transfer your data to countries outside the EU.

How do we protect your rights?

We only process your personal data in accordance with the purposes, grounds and time limits set out above.

When we collect personal data, we do so at a minimum and only for predefined and clearly defined purposes and retention periods. We only provide access to data to a limited number of individuals who have been trained and instructed in advance on how to handle the data.

What are your rights?

As the data subject, you have the right to obtain confirmation and/or detailed information, including a copy of the personal data processed about you (right of access).

In addition, you can object to the collection and further processing of your personal data and request that it be corrected (updated) or deleted (where there is no valid legal basis for us to continue processing it).

It is important to know that you can withdraw your consent to the processing of personal data at any time: consent to use personal data withdrawal form.

If you believe that your data protection rights have been breached, you have the right to lodge a complaint with the Data Protection Commission.

To ask questions about your rights or if you wish to exercise any of them, please contact us at the contacts listed in this Policy: crown.apartments@outlook.com , telephone +359 878 28 20 45, at 5000 Veliko Tarnovo str. You can contact us at any time at our office in Veliko Tarnovo, at the following address. Б .

Contact us

If you have any questions about the processing of your personal data by us, you can contact us by email : crown.apartments@outlook.com , telephone +359 878 28 20 45