RESERVATIONS AND ACCOMMODATION

The management of “Milen Tsonchev” EOOD, UIC203625703 undertakes to ensure the use of the services requested and paid by the client by online reservation, in their full quantity and quality according to the data provided by the client through the reservation form: name of the client, period, number of nights, number of adults and children, price per night.

All the wishes of the client, filled in the “Note” field in the booking form, will be satisfied if possible.

In the reservation for children, only those persons who are under the respective age on the date of arrival will be accepted.

PRICES AND PAYMENT

The prices on the website of “Milen Tsonchev” EOOD, UIC 203625703 are in BGN, including VAT, tourist tax and insurance. The total amount payable by the customer is automatically calculated depending on the number of days, the number of adults and children and the current price offer for the respective period.

When booking online for guarantee purposes, 100% of the total amount of the booking must be paid at the time of booking, by debit/credit card or at the latest by bank transfer within the specified time after booking.

“Milen Tsonchev” EOOD, UIC 203625703 reserves the right to change prices and special offers on its website depending on demand and current availability. In the case of bookings already made, confirmed and paid, the amount due will not change regardless of new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS

In case of cancellation, non-use or change of an already paid online reservation by the customer, “Milen Tsonchev” EOOD, EIC 203625703 shall refund the amount paid upon request, charging the appropriate penalty:

Changes to the reservation without penalty can be made up to 7 days before the check-in date.

Cancellations without penalty are made up to 7 days before the check-in date.

Changes or cancellations after this time are subject to a penalty of 70% of the amount paid by the customer for the reservation.

In the event of a refund, all transfer costs (bank charges, etc.) are the responsibility of the customer. Refunds due to cancellation are made within 30 days depending on the method of payment, amounts are refunded only to the bank from which they are paid. Your card details are only used by the intermediary bank

and are not stored by us.

PAYMENT TYPES

Payment can be made in 2 different ways:

Electronically by debit or credit card

We accept Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro. When you choose this payment method, a payment page of our servicing bank (DSK) opens where you enter your card details. If you are enrolled in the Verified by VISA or MasterCard SecureCode authentication schemes, your Issuing Bank’s authentication page opens where you enter your authentication password. On a successful transaction, a transaction receipt is displayed on screen, which you print or save.

Your card details are only used by the intermediary bank and are not stored by us.

To protect you from misuse when paying with your Visa or MasterCard, we apply the best practices recommended by international card organizations:

The security of card data entry and transmission is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.

The authenticity of your card is verified by entering a security code (CVV2).

In addition, to identify you as a cardholder, our servicing bank’s e-commerce payment server supports the authentication schemes of the international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.

At the time of online booking, the said amounts will be automatically withdrawn from your card upon completion of the payment process.By bank transferThe payment of the specified amount must be made at the latest within the time limit specified after booking. Once payment has been made, it is advisable to send a copy of the payment document to crown.apartments@outlook.com, making sure to include the booking number in the reason for payment.

PAYMENT METHODS

Payment by debit/credit card

– Payment by debit/credit card through the DSK’s VPO.- Types of cards accepted: Visa and MasterCard debit, credit and business cards.- Transactions are processed through the MasterCard Identity check and VISA Secure security programs.- In terms of security, the maximum amount for payment by card is 2000,00 BGN.- We do not store data on bank cards used for payment via the website.- If a refund of an amount paid with a bank card is required, the amount will be refunded to the card used to make the payment.

IMPORTANT!

If the reservation is not paid within the specified period and no copy of the payment document is sent when paying by bank transfer, your reservation will be automatically cancelled by the reservation system.

In case you are prevented from paying the amount for a reservation already made online, please let us know by e-mail: crown.apartments@outlook.com.

REFUNDS

In the event that the customer cancels their booking under the above conditions, we will refund the amount via the same payment method that was used for the booking.Refunds paid by bank card or bank transfer can only be made to the bank card or bank account used for payment.Any bank charges for this transaction are the responsibility of the customer.